How EQ Can Help You Stay Calm Under Pressure

Want to become a certified EQ coach and facilitator? Learn more here. 

1/ What often looks like “grace under pressure” is a matter of emotional intelligence. “Retail work is incredibly unpredictable. We need to give people skills to be present in the moment and feel confident they can address anything thrown their way,” Sam said.

2/ Sam coaches EQ using the “Two-Minute Challenge” where you help leaders engage in “micro-coaching” by reminding their team member of an expectation, then leaving them space and time to suggest their own solution.

3/ You can improve your EQ with practice. “I realized that these EQ numbers don’t define who I am, and that they’re not fixed,” she said. To grow her EQ, she writes simple daily notes on one positive thing, one hard thing, why her day felt the way it did, and what she wants tomorrow to look like.

You can read our full interview here.

Want to become a certified EQ coach and facilitator? Learn more here. 

The New EQ Certification:

• Equips you to deliver over 6 hours of polished EQ curriculum (with a line-by-line facilitator script) and to debrief our EQ assessment.

• Includes the ability to purchase participant kits (book, workbook, assessment, and pull-through platform).

• Is a one-time fee, lasts for life, and carries with you to other organizations and coaching work.